Category Archives: Customer Service

Five Strategies for Customer Service Leadership

There isn’t a magical elixir to transform companies into leaders in customer service. However, there are specific and observable tactics that make leadership in customer service achievable. 1. Focus Innovative companies meticulously and relentlessly seek an understanding of how to transform customer service. Instead of favoring every last revenue and sales opportunity, innovative companies move [...]

Angry Customers and Business Opportunity

To achieve customer service excellence, you must first understand the task at hand.  Regardless of your industry, you are likely to face unhappy customers.  That’s the nature of the business.  Dissatisfied customers carry a distinct thought process to their customer care encounters, and it’s important to train your reps accordingly.  Providing a customer service representative [...]