Category Archives: Leadership

Five Strategies for Customer Service Leadership

There isn’t a magical elixir to transform companies into leaders in customer service. However, there are specific and observable tactics that make leadership in customer service achievable. 1. Focus Innovative companies meticulously and relentlessly seek an understanding of how to transform customer service. Instead of favoring every last revenue and sales opportunity, innovative companies move [...]

Four Qualities of Innovative Managers

Contemporary managers must be bold to transform their organizations into industry leaders. Quite often, managers must first evaluate and transform their own methods. After all, it takes a lot to aggressively implement change. That said, innovative managers don’t necessarily have to be all that unique. In fact, there are remarkable similarities in modern managers who [...]