Tag Archives: innovation

Listening to Customers isn’t just for Call Center Agents

To become an innovative manager, you must first recognize a critical axiom: Listening to customers should not solely be the role of call center agents. Listening to the customer should be an innovative manager’s primary concern. Of course, this doesn’t mean sitting in a cubicle and fielding inbound calls under fluorescent lights. It means taking [...]

Innovative Management in Today’s World

American corporations have relied on a broad set of principles for over two hundred years. In today’s rapidly changing global environment, it’s time to rethink tradition and adopt modern set of principles. Companies that fail to adapt will fall by the wayside. Old World Order In the “old world”, American businesses set the standards by [...]